How to Order Tickets Online

Step 1: Review the festival line up. There are many tools to help you do this:

  • Film List This is a list of all films and events. Clicking on the underlined name of  any film or event will take you to a page with more details about that film or event.
  • Film Schedule This is a calendar that allows you to click from day-to-day and view each day's films and events. Clicking on the underlined name of a film or event will take you to a page with more details about that film or event.
  • You can pick up a pocket guide at Noble Coffee, the Varsity Theatre, the downtown Ashland Starbucks, and other locations around the valley.
  • You can pick up the film festival program at the Pre-Festival AIFF Box Office (at the Information Kiosk in the plaza downtown)
Step 2: Selecting Your Tickets
Members and Vouchers: Please be sure to log in using your email address and the Member ID (user id) that was emailed to you. You may select tickets online starting at 10am on the order date that is specific to your membership or vouchers.
General Public: you don't need to log in anywhere. Beginning March 26, you can just go straight to the film schedule to order tickets.
Clicking on the TIX icon (see left) in each film block on the film schedule will take you to a pop up* window where you can enter the quantity of tickets and type of ticket (i.e. member, general public, student or senior) that you want to order. Be sure to click the button in the pop up window or your tickets will not be added*You may need to enable cookies, javascript and pop-ups on your computer to allow the ticket ordering window to appear.
Step 3: Checking Out

Click the Check Out button at the top of the film schedule page. Review your order carefully: there are no refunds and no exchanges. Input your name, address, phone number, email address and payment information and then click at the bottom of the page.

Please note: The credit card approval process may take several seconds. To avoid multiple charges to your credit card, please do not click submit more than one time. You will be taken to an order confirmation page if your order is processed successfully.


Step 4: Order Confirmation
Once your credit card or AIFF pass has been verified, an "Order Confirmation Page" will appear. You will also be emailed a duplicate confirmation of your order. Add info@ashlandfilm.org to your address book so our email doesn't get caught in your spam filter or junk mail file. Make note of your order confirmation and to avoid issues when picking up your tickets.

 
Step 5: Pick Up Your Tickets
Prior to the festival: Your tickets will be at Will Call in our Pre-Festival Box Office after you place your order. Please bring your order confirmation to the AIFF Box Office at the Information Kiosk in the plaza downtown​.

During the festival:
Your tickets will be at Will Call in our Festival Box Office after you place your order. Please bring your order confirmation to Will Call at Varisty Theatre (in the bubble on the street). You will not be able to pick up your tickets at the Historic Ashland Armory or Ashland Street Cinema.

Need More Help?
First try clicking on pages in the navigation pane on the left side of the screen. The FAQs can be very helpful! If you still need guidance, please contact us at (541) 488-3823 or at info@ashlandfilm.org. We will respond as soon as possible.

THANKS TO OUR SPONSORS
  1. JPR
  2. Project A
  3. Ashland HomeNet
  4. Rogue Creamery
  5. Studio AB
  6. SOPTV
  7. Coming Attractions Theatres
  8. Radio Medford
  9. TC Chevy
  10. Ashland Food Co-Op
  11. KDRV
  12. Noble Coffee Roasting
ashland independent film festival

17th Annual AIFF
April 12-16, 2018
info@ashlandfilm.org

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