Since 2001, more veterans have committed suicide than have died in combat in Iraq and Afghanistan — casualties of the psychological wounds of war and the challenges of returning to civilian life. This powerful film is a riveting portrait of the people who staff the Veterans Crisis Line in Canandaigua, New York. Open 24 hours a day, 365 days a year, trained hotline volunteers field more than 22,000 calls each month, always with deep compassion for and devotion to the troubled veterans on the other end of the line.
Director’s Statement: Ellen Goosenberg Kent
We wanted to bring attention to the suicide crisis among veterans, to help people understand it better, to offer some ideas about prevention, and also to offer a ray of hope for veterans and their families. Many months of research turned up the hotline, which seemed both immediately promising and ultimately impossible as a place to film. Fortunately, we were able to get access and come up with a way to make it work.