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Membership FAQ

When can I begin getting tickets?
Membership Level Date to begin Ordering Online ordering begins Physical Box Office hours
Benefactor, Executive Producer, Producer Members March 25, 2019 10 am 4-6 pm
Director Members March 26, 2019 10 am 4-6 pm
Fan Members March 27, 2019 10 am 4-6 pm
Cine Members March 28, 2019 10 am 4-6 pm
Indie Members March 29, 2019 10 am 4-6 pm
Friend Members March 30, 2019 10 am 4-6 pm
General Public March 31, 2019 10 am 4-6 pm

How do I prove I'm a member?
You should have received an email confirmation when you became a member (please check your SPAM folder). If you didn't receive confirmation, please email info@ashlandfilm.org.

In early March, an email will also be sent to all members with their membership ID (again, please check your SPAM folder). Your membership ID along with the email address we have on file will be used when you log in to get tickets on your order date.

When you arrive at the Box Office to pick up your tickets (please bring Ticket Confirmation), you will also receive a badge with your name, member ID and membership level. Your badge is your festival ID- please wear it at all times during the festival in order to receive your benefits. You'll need your badge every time you come to the Box Office.

What benefits do I get with with my membership?
Great Question! Check out our membership page for details about what each membership level receives!

What does 'early entrance to festival films before General Public' mean?
During the festival there are two lines outside the theater- one for Members and one for the General Public. The member line is let into the theater first and given first pick of seats in the theater! Members are allowed into the venues approximately 30-40 minutes before start time.

What does 'All memberships are individual and non-transferable' mean?
Your membership benefits do not extend to your family, friends or significant others. The discounts/free tickets that you are allowed by your membership cannot be used by anyone other than you.

What does 'pass to pre-select a film' mean?
More info here...

See Box Office Section for more info...


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