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Membership FAQ

In light of COVID-19, AIFF will not be holding the 19th annual Ashland Indpendent Film Festival on April 16-20, 2020, as originally planned.  Instead, we are going virtual!  You will be able to use and enjoy your member benefits from May 22 - June 14, 2020 through our Virtual Ashland Independent Film Festival Channel.

When Can I Begin Ordering Tickets for AIFF 2020?

AIFF 2020 tickets will be available for purchase online and at the Box Office.  Ticket sales open depending on membership level.  Please check the table below for when you can begin ordering.

Membership Level Date to begin Ordering Online ordering begins Physical Box Office hours
AIFF Board,
Executive Producer, Producer
March 31, 2020 10 am 4-6 pm
Director April 1, 2020 10 am 4-6 pm
Fan April 2, 2020 10 am 4-6 pm
Cine April 3, 2020 10 am 4-6 pm
Indie April 4, 2020 10 am 4-6 pm
Friend April 5, 2020 10 am 4-6 pm
General Public April 6, 2020 10 am 4-6 pm

How Do I Prove I'm A Member?

If you have purchased a membership, you should have received an email confirmation of your purchase. If you did not receive confirmation, please let us know at: info@ashlandfilm.org. Please include your first and last name, membership level, and the estimated date of purchase in your email.

Pre-Festival In March (about a week before the box office opens), we will email all members with instructions on how to utilize your member benefits to buy tickets for AIFF2020.  Please ensure to check your SPAM folder if you do not receive an email by late March. 

In addition to purchasing and picking up tickets at the Box Office, all tickets ordered online will also be available to be printed at home, or saved on a smart phone or tablet.

During AIFF2020 - Member Badges

Your member badge (listing your name and membership level) will be your festival ID and proof of your membership.  Your badge should be worn at all times during the festival to receive your benefits. 

Your member badge will be available for pickup at the Box Office as of your membership level's date to begin ordering tickets (as listed above).  

What Benefits Do I Get With My Membership?

Please see our membership page for details about what each membership level receives.

What Does "Early Entrance to Festival Films Before General Public" Mean?

During the festival there are two lines outside the theaters - one for Members and one for the General Public. The member line the theater first and given first pick of seats in the theater! Members are allowed into the venues approximately 30-40 minutes before start time.

What Does "All Memberships Are Individual And Non-Transferable" Mean?

Your membership benefits do not extend to your family, friends or significant others. The discounts/free tickets that you are allowed by your membership cannot be used by anyone other than you.

What is a "time slot"?
All films during AIFF are organized into one of five general "time slots", or blocks of time during which the films are shown: (1) Morning; (2) Noon; (3) Afternoon; (4) Evening; and (5) Night. 

Films in each time slot may not necessarily start at the same time (e.g. one film may start at 9:00 AM, while another may begins at a different venue at 9:30 AM), and depending on our schedule, there could be anywhere from five to seven films playing in any given time slot. 

If your membership includes complementary ticket vouchers*, you can only use one voucher in any given time slot

Memberships that include a complementary ticket vouchers are:

  • Indie: 5 ticket vouchers
  • Cine: 14 ticket vouchers
  • Fan, Director, Producer, and Executive Producer: 24 ticket vouchers

When purchasing your tickets, you will see the option to purchase using your membership pass.  This will automatically use a ticket voucher if you have one available in that time slot.

Still confused? Email us at info@ashlandfilm.org ot give us a ring at 541.488.3823.
*Some exclusions may apply to special presentations or film screenings.

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