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Frequently Asked Questions

Do you prefer video tutorial? Please see our video how-to guides!

Where and When to Purchase Tickets

Ticket sales open depending on membership, sponsorship, or volunteer level. Please check the tables below for when you can begin ordering. (If you have volunteer vouchers and a membership/sponsorship, the volunteer vouchers will not become active until the date listed below, even if the box office opens earlier for your membership/sponsorship). 
Membership Level Date to begin Ordering Online ordering begins Physical Box Office hours
AIFF Board,
Executive Producer, Producer
March 25, 2019 10 am 4-6 pm
Director March 26, 2019 10 am 4-6 pm
Fan March 27, 2019 10 am 4-6 pm
Cine March 28, 2019 10 am 4-6 pm
Indie March 29, 2019 10 am 4-6 pm
Friend March 30, 2019 10 am 4-6 pm
General Public March 31, 2019 10 am 4-6 pm
 
Sponsorship Level
​(Standard Agreement)
Date to begin Ordering Online ordering begins Physical Box Office hours
Premier Sponsor March 25, 2019 10 am 4-6 pm
Presenting, Sustaining, Supporting Sponsors March 26, 2019 10 am 4-6 pm
Private Housing Sponsor March 28, 2019 10 am 4-6 pm
Housing Sponsor March 28, 2019 10 am 4-6 pm
Contributing and Community Sponsors March 30, 2019 10 am 4-6 pm
 
Volunteer Level Date to begin Ordering Online ordering begins Physical Box Office hours
Volunteer VIP/ Volunteer Manager March 26, 2019 10 am 4-6 pm
Volunteer FAN (80/90 hrs) March 27, 2019 10 am 4-6 pm
Volunteer March 30, 2019 10 am 4-6 pm
Tickets can be purchased:
  • Online at ashlandfilm.org through our brand new ticketing system
  • In person at the pre-festival box office from March 25-April 10 (see dates above for when you can begin ordering tickets)
  • In person at the festival box office at the Varsity Theatre from April 11-15

Using the New Ticketing System

You asked, and we listened! This year we are rolling out a brand-new ticketing system through Eventive. This new system will bring you the full festival schedule, film guide, and ability to purchase tickets, just like before, but also provide you the opportunity to set your own account login information (which will remain the same from year to year), print your tickets at home, and even bring your tickets with you electronically on your mobile device.
 
Nope! In years past, you received a new member number from year to year. Starting this year, you will instead create an account for yourself in our system using your email address and a password of your choosing, which will be reused from year to year. This online account will allow you to purchase your tickets and print them at home, create a custom schedule, and add films to your wish list once the festival schedule is released. Setting up your online account only takes a couple of minutes, and will make your transactions quick and easy.
 
Non-Members/First-Time Purchasers - Logging in before selecting your first film is not necessary! Simply review the schedule or film guide, choose your first film, and make a purchase. An account will automatically be created based on your email address, and you’ll receive an account activation email that will prompt you to set your password. Once activated, you’ll be able to review your festival itinerary, buy additional tickets and memberships, access and reprint tickets, and redeem member benefits.

Members/Return Purchasers - Once your account has been created, we highly recommend logging in before making additional purchases to ensure any applicable benefits are applied correctly and all tickets are stored in your itinerary. Simply click on the LOGIN button in the top right-hand corner of the screen, enter the email address and password associated with the account, and click “Login”.
 
Login

You're now all set to navigate the schedule and film guide, buy tickets, check out your already-purchased tickets, and use any benefits associated with your account.
 
Don't fret! You can reset the password yourself from the LOGIN screen. Just click on the LOGIN button in the upper right-hand corner of the ticketing website, and click on the "Forgot password?" link. Enter your account email address and press "RESET PASSWORD". An email will be sent to you to walk you through creating a new password.
Forgot Password
Both the Schedule and the Film Guide are excellent ways to review the festival line up and plan your AIFF2019 experience.

The Schedule brings up a color-coded calendar of this year’s festival events, organized by time and venue. Change days by clicking on the desired day at the top of the grid, and see a brief description of any event by hovering your mouse over it.
Film Schedule

Change days by clicking on the desired day at the top of the grid, and see a brief description of any event by hovering your mouse over it.

By clicking on the event, you’ll find more detailed information such as show times, trailers (when available), and detailed synopses. This is also where you can put a film/event on your wish list or purchase tickets.
Film Detail Page

The Film Guide lays out all of the films being shown during AIFF2019.  Films can be searched by category (e.g., documentary, feature, shorts, etc.), film title, details, or credits.  Or you can simply scroll through the listing and click on any film title for more detailed information.
Film Guide

From the detailed information page, select a show time to purchase tickets.
There is a wish list! Whether you’re logged in or not, you can create a wish list of the film showings you’d like to attend. (We recommended logging in first, though, so your preferences can be saved should you not complete all your purchases in one sitting). The wish list is created by “starring” the films and events you’re interested in from their detailed pages.

Toggle the “Only Show Starred Events” button on the Schedule View to show your wish list at any time.
 
Wish List
Not a problem – you can still have the festival lineup at your fingertips, just as we’ve always had. Pick up a full Festival Catalogue for everything festival related, or the AIFF 2019 Pocket Guide for your festival lineup in an easy-to-carry format.

Festival Catalogues can be picked up for free at the pre-festival AIFF Box Office located at the Information Kiosk in the downtown Ashland Plaza. The pre-festival box office will be open 4 pm - 6 pm every day from March 25-April 10.

Pocket Guides will be available for free after March 21 at Noble Coffee, the Varsity Theatre, the downtown Ashland Starbucks and various other locations around the valley.

Once you have your festival planned, you can log into the ticketing site and start purchasing your tickets (or using your member benefits), or come down to the Pre-Festival Box Office, where we will be more than happy to help order tickets!
 
Great, let’s do it! If you're a member or have made previous purchases, make sure you're logged in first.

From the schedule view, choose the showing you'd like to attend and click on it to bring up the detailed view.  Click "ORDER TICKETS" to begin the ordering process.
  • Members with Available Benefits & Online Voucher Holders - If you're logged in, a drop-down will appear to allow you to "quick order" your ticket using your benefits.
Member Quick Order
 

Clicking on this, takes you to the checkout screen for this event. Just review that this is the showing you wish to attend, and click “BUY”.
 
Congratulations, you’ve just used your member benefits to reserve your first ticket! You can now click on “GO BACK” or “GO BACK TO SCHEDULE” to continue filling your festival itinerary.
 
  • Used all your benefits? No worries! - If you've used all of your membership benefits, or have used membership benefits in a given time slot already, you can still obtain additional tickets for the showing.
When you click on the "ORDER TICKETS" button, a drop-down will appear indicating that your benefits cannot be used for this showing, but you can order "additional tickets". Click on this to go to the screening's checkout screen.

 
Member Order No Benefits
 
Choose the type of and number of additional tickets you’d like to purchase, and click “BUY”. Enter your payment information (you’ll only need to do this one time, after which it’ll be saved in your account), and complete the order.
 
Congratulations, you now have additional tickets to this showing! Click “GO BACK” or “GO BACK TO SCHEDULE” to continue filling your festival itinerary.
 
From the schedule view, choose the showing you'd like to attend and click on it to bring up the detailed view.  Click "ORDER TICKETS" to begin the ordering process.

Clicking “ORDER TICKETS” takes non-members directly to the show's checkout screen. Choose the type and number of tickets you want for this showing and click “BUY”. Enter you payment information (you’ll only need to do this one time, after which it’ll be saved in the account you’re about to create), and complete the order.

Congratulations, you've gotten your tickets to your first festival event. Click “GO BACK” or “GO BACK TO SCHEDULE” to continue filling your festival itinerary.
 
Paper vouchers are redeemed online when checking out for a particular showing.

From the schedule view, choose the showing you'd like to attend and click on it to bring up the detailed view.  Click "ORDER TICKETS". Once you've chosen the type and number of tickets you'd like for a show, click the "Have a Discount?" link in the bottom left corner. Enter the code on your paper voucher, and press apply.

Please note that only one paper voucher code can be used per transaction.
You can obtain your purchased/reserved tickets in 1 of 3 ways:
  • Printing up the PDF ticket that comes attached to your order confirmation email
  • Pulling up the barcode from your e-ticket on your mobile device at the entrance to the showing
  • Coming to the physical box office and requesting we print your ticket for you. (Note - tickets will ONLY be printed for patrons upon specific request)
We agree! We're working toward making AIFF a greener festival, and this is the first step.

You'll be able to find your electronic tickets in the "My Tickets" page of your account. The "My Tickets" page is accessed by clicking on the "My Tickets" icon in the upper right corner of the ticketing site after you have logged in.
 
My Tickets


"My Tickets" is the hub of your itinerary. From here, you can:
  • Display the barcode from your e-ticket on your mobile device
  • Print tickets by clicking on the "Settings" gear icon next to the desired film and selecting "Download Ticket PDF" from the drop-down menu. From here, you can print a physical ticket, or save the PDF to have it emailed to you.
  • Sign up to have your tickets sent to you via text message by clicking "ENABLE TEXT MESSAGE TICKETS"
Text Tickets
Finding Electronic Tickets
 
We agree! In an effort to move toward a greener festival, we encourage you to bring your tickets with you electronically on your mobile device whenever possible. Of course, we are also happy to take your printed tickets as well. We want you to be able to do whichever method you most prefer!

To print your tickets, check your email! Every order you make will be confirmed via email. Attached to these confirmation emails are your PDF tickets. You can print these up and bring them with you, or access the email attachment directly via your mobile device at the door for us to scan
What a sneaky thing to try! I like your gumption, but it won't work. Each ticket is given its own unique QR code that will be scanned by our talented (and hawk-eyed) volunteers at the theater. Once the QR code is scanned once, it cannot be scanned again.

Memberships vs. Passes

Excellent question! In the menu bar on the left, you may have noticed "My Memberships" and "My Passes". These are for two separate types of benefits.

Members are those who have specifically purchased one of AIFF's membership packages during the year. Each of the membership packages come with a variety of benefits both year-round and during the festival, including discounted tickets and, in some cases, "passes to pre-select" or "free tickets". All membership benefits are attached directly to the membership account, and can be viewed and tracked through the "My Memberships" page.

Passes, on the other hand, are benefits (typically online film vouchers) given to our amazing volunteers and sponsors in exchange for their time and assistance in making this festival a success. These can be viewed and tracked through the "My Passes" page.
Don't worry, you still have your benefits!  Rather than being stored as a "pass" (which is specific just for the annual festival), your benefits are stored as part of your year-round membership.  To see this, click "My Memberships" in the menu on the left-hand side of the screen. 

If you are still unable to see your benefits, please feel free to email us at info@ashlandfilm.org, or call at 541.488.3823

Membership Benefits in the New Ticketing System

Yes, although the method is now a bit different. To order tickets using two different member's benefits, both memberships must be tied to the same email address (the same account), which is accomplished by transferring one of the memberships.

Once both memberships are under the same account, you can do all your ordering (for both people) at the same time. It is important to do this BEFORE ordering any tickets, since transferring memberships, does not transfer any existing tickets.

To transfer a membership, log into the ticketing system, click on the MENU button on the left-hand side of the screen, and choose “My Memberships”.

Choose the membership to be transferred and click on the “gear” icon to the right of the “SHOW BARCODE” button.
Transfer Membership

Click on “Transfer Membership(s)”, and enter the email address to which you want to transfer the membership. An email will be sent to that address with a link that will allow the person to accept the transfer.

Until the transfer is “accepted”, it will remain in the original account.

Once the membership is transferred to the first account, you can “quick order” the first ticket with the first membership, and then “quick order” a second ticket with the second membership -- a similar process to duplicating orders.

NOTE – Many members purchased multiple memberships under the same email address. These multiple memberships are already associated with a single account and no transferring is necessary to use both together. However, you may want to transfer a membership if you’d prefer more autonomy in your ticket purchasing
 
This is easily seen from the “My Memberships” screen after you are signed in. To navigate to “My Memberships”, click on the MENU button on the left-hand side of the screen, and choose “My Memberships”.

Here you’ll see all of the memberships associated with your account, along with the number of “free tickets” available.
 
Membership Passes Left
Nope! If you have reserved a ticket using one of your passes to pre-select (your "free tickets"), you can cancel that ticket at any point up to 1 hour before show time.

THIS ABILITY TO CANCEL ONLY APPLIES TO TICKETS RESERVED WITH A MEMBER'S "FREE TICKET" BENEFIT.

To cancel a ticket, choose "My Tickets from the list of option under MENU in the upper left side of the screen, or the "My Tickets" icon in the upper right corner of the screen.
 
My Tickets Icon


In the list that populates (your itinerary), scroll down to the ticket you wish to cancel. Click on the gear icon next to the SHOW BARCODE button, and choose "Cancel Ticket" from the drop-down list.

You're now free to reuse the "free ticket" for any other film in that time block, or another time block for which you don't have tickets yet.
That's exactly right! The "My Tickets" page is the hub of your itinerary. You can:
  • Display the barcode from your e-ticket on your mobile device at the entrance to the film
  • Print your tickets by clicking on the "gear" icon next to the desired film, and selecting "Download Ticket PDF" from the drop-down menu. Once downloaded, you can print a physical ticket, or save the PDF to have it emailed to you.
  • Sign up to have a link to your ticket sent to you via text shortly before your show by clicking ENABLE TEXT MESSAGE TICKETS.
Barcode and Gear Icon
 
Text Tickets

 
AIFF's member benefits ARE wonderful! You can learn more and purchase a membership by: Member benefits are immediately available after purchase of a membership.

Privacy Policies

Yes. In order to purchase tickets online and print them at home (or have them on your mobile device), you will need to create an online account. This account allows you to create a custom schedule, and add films to your wish list when we release the festival schedule on March 21. Setting up your online account only takes a couple of minutes and makes your transactions quick and easy.

For more information about privacy and the Eventive ticketing system, please review the Eventive privacy policy.
AIFF will only use your information to contact you about the festival and our year-round events. We do NOT sell customer data to third parties.
Of course! While this new ticketing system is designed to simplify and streamline our process, while working toward reducing our reliance on paper tickets, our physical Box Office is still open! The talented and friendly Box Officers are here to help sell tickets and memberships as early as your ticket ordering date (depending on membership level) throughout the festival.
THANKS TO OUR SPONSORS
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