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Ordering for Two Memberships

If you would like to place a similar order for two people who have memberships at the same level, then the 'duplicate order' feature is a great tool for you! See the steps and the tutorial video below.
Please Note: If you have two memberships at different levels, you will not be able to use this feature (even if both memberships are under the same email address). You will just need to order for one membership, complete your order and log out. Then you can log back in for the additional membership and complete your second order.
  • The duplication tool will only work the first time tickets are ordered.
  • Subsequent purchases will not be able to be duplicated.
  • The duplicate order feature  only works for memberships at the same  level.
  • For Friend & Indie Members: Some films are super popular! If you attempt to duplicate an order, it is possible that some of the films may have gone into RUSH during the process of order duplication and are no longer available for the second order. If you would like to ensure that you have multiple tickets for a specific screening, please use a different browser (e.g. Chrome, Safari, etc.) to log into multiple passes and place the orders at the same time.

Duplicate ordering tutorial:
Step 1:

Log in with the first member's email address and member ID.

Step 2:
Clicking on the TIX icon (see left) in each film block on the film schedule will take you to a pop up* window where you can add one member ticket per time block to your cart. Be sure to click the button in the pop up window or your tickets will not be added. *You may need to enable cookies, javascript and pop-ups on your computer to allow the ticket ordering window to appear.
Step 3:
Click the button at the top of the film schedule page. Review your order carefully: there are no refunds and no exchanges. Input your name, address, phone number, email address and payment information and then click at the bottom of the page.

Step 4:
You'll now see an Order Confirmation (don't forget to make note of your confirmation number when you go to Will Call when you pick up your tickets). If you scroll to the bottom of your order confirmation you can click on the: button.

Step 5:
You're back to a log in screen. Here you can enter the log in information for a second membership at the same level.

Step 6:
Once you have logged in as the second member, you'll be taken directly to a check out page that reflects the exact order of the first member. You can change the quantity of tickets to zero for the films that the second member may not want to attend. (To add additional films you'll need to complete your order and log back in.)

Step 7:
Fill in the information of the second member in the empty fields at the bottom of the form and click
at the bottom of the page.

Step 8:
If you'd like to add additional films for the second member, you can log back in and add any additional films that they may want to see.


AIFF - Duplicate your order tutorial from Ashland TV20 on Vimeo.
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