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Getting Set-Up for the AIFF2020 Virtual Festival

  1. Explore the AIFF2020 Virtual Festival Film Guide and Schedule
  2. What does it mean that a program is 'free', 'free with subscription', or 'available to rent'
  3. Do I have an AIFF2020 Virtual Festival Account?  Is it the same as the account I had last year?
  4. How do I set up an AIFF2020 Virtual Festival Account?
  5. How do I purchase or redeem a Virtual Festival subscription?
  6. How do I purchase or redeem vouchers for feature film rentals?
  7. How do I watch on my computer?
  8. How do I watch on my TV?
  9. I'm a member - how do I set up an account and use my voucher codes?
  10. Are there videos on how to set up an account, purchase tickets, redeem vouchers, and watch a movie?
  11. How do I know if I can buy/view a film that is restricted to Oregon only?

Enjoying the AIFF2020 Virtual Festival

FAQ for All Viewers

  1. How do I log in, purchase tickets, and watch a film?
  2. I didn't pre-rent films, can I still watch?
  3. Can I get alerted when my film is available to watch?
  4. How do I vote on the films I've watched?

Member-Specific Questions

  1. I have a membership and the system is insisting I re-purchase a subscription 
  2. I pre-rented my films, but the system is now saying that I need to re-purchase the film.
  3. I have an all-access pass and I cannot pre-rent my films.  Help!

1. Explore the AIFF2020 Virtual Festival Film Guide and Schedule
AIFF2020's Virtual Festival Film Guide and schedule are now available for perusal.  

Begin planning your AIFF2020 experience today!

2. What does it mean that a program is 'free', 'free with subscription', or 'available to rent'
All films in the AIFF2020 Virtual Festival are either 'free', 'free with subscription' or 'available to rent'.

'FREE' screenings are available to anyone in the US, whether an AIFF2020 Virtual Festival subscription has been purchased or not.

'FREE WITH SUBSCRIPTION' screenings (including all of our spectacular shorts programs) are our gift to subscribers.  There are, for the most part*, available anytime to AIFF2020 Virtual Festival subscribers between May 22 and June 14, 2020.  Simply log into your Virtual Festival account, and enjoy at your leisure. 
*Check the Festival Schedule for complete screening details

The majority of our features screened during AIFF2020 will be 'AVAILABLE TO RENT' to those who have already purchased/activated a Virtual Festival subscription.

3. Do I have an AIFF2020 Virtual Festival Account?  Is it the same as the account I had last year?
In light of the COVID-19 pandemic, we have partnered with FilmFestivalFlix to bring AIFF2020 to you virtually.  This means you will need a new account on the FilmFestivalFlix platform to participate in everything other than the ‘FREE’ screenings.  Luckily, setting up an account is easy, and is done at the same time as making your first purchase/redeeming your first voucher.  We highly recommend you do this early (after April 30, 2020), so there is sufficient time to troubleshoot any issues well before the start of AIFF2020.

4. How do I set up an AIFF2020 Virtual Festival Account?
If you are entitled to a subscription and/or film ticket voucher(s), we will be emailing you your voucher codes and instructions on redeeming them as soon as possible.  Once you have the codes, you can proceed to set up your account on FilmFestivalFlix.

To set up an account:
  • On the AIFF2020 Virtual Festival Page, click ‘PURCHASE SUBSCRIPTIONS & AIFF MEMBERSHIPS’.
  • Choose the 3-week Virtual Festival subscription or Membership Level (all of which include the 3-week Virtual Festival subscription) you wish to purchase (or for which you have a voucher code to redeem), and click ‘SIGN UP NOW’
  • Review your cart.  If you have a voucher for the product you are purchasing, enter it in the ‘COUPON CODE’ box and click ‘APPLY COUPON’.
    • You can now click ‘CONTINUE SHOPPING’ if you want to add film tickets to your cart at this time.  If you have film vouchers, enter them in the cart in the ‘COUPON CODE’ box, clicking ‘APPLY COUPON’ after each voucher.
  • When ready, click ‘PROCEED TO CHECKOUT’.  
  • Enter the required information on the Checkout page, including your email address and an account password, and complete the checkout process.
Account Username and Password:
The email address and password entered during the initial checkout process is your account username and password.  Be sure to write this down and keep it in a safe place – you’ll need it to access your pre-purchased tickets and subscription!

5. How do I purchase or redeem a Virtual Festival subscription?
Subscriptions can be purchased here

If you are entitled to a subscription, we will email you your voucher code and instructions on how to redeem it in the coming days.

6. How do I purchase or redeem vouchers for feature film rentals?
Pre-Purchase Rentals**: Before the films are available for viewing, you can pre-purchase your rental ticket.  
  • Log into your account (if previously set up).
    • Click on ‘LOG IN’ in the upper left corner, and enter your username (email address) and password.
  • From our Film Guide, click on the film you wish to rent, and click on ‘RENT’.  The film will now be in your Shopping Cart.
  • Click ‘CONTINUE SHOPPING’ to keep adding more films.
  • Once fully populated, review your Shopping Cart
    • If you have film vouchers, apply them 1 at a time in the ‘COUPON CODE’ box in the cart (make sure to click ‘APPLY COUPON’ between each voucher)
  • Click ‘PROCEED TO CHECKOUT’ and complete your purchase.  The film tickets will now be in your account and accessible when you log into your account at showtime!
RENTING DURING THE FESTIVAL
If you wish to rent a film during its scheduled screening time, click on the film in the Film Guide, go through the above checkout process (entering a voucher code if you have one), and complete the purchase.  The film will immediately be ready for viewing.

**While not necessary, we highly recommend obtaining your subscription and films early, to ensure we have time to troubleshoot any issues well before showtime!

7. How do I watch AIFF2020 on my computer?
This is the simplest method to enjoy AIFF2020.  Just log into your Virtual Festival account on the AIFF2020 Virtual Festival page and enjoy!*

*NOTE – If you have a smart TV that has web browser access, you can log into your AIFF2020 Virtual Festival account directly on your TV’s web browser.

8. Can I watch AIFF2020 on my TV?
Yes!  There are various ways to enjoy AIFF2020 on your television. 

Use a web browser on a Smart TV
If you own a Smart TV with a web browser function, you can go to the AIFF2020 Virtual Festival page directly from the browser in your TV.

Connect your computer to your TV with an HDMI cable
For the most part, HDMI "just works", meaning once you plug the computer into the TV with an HDMI cable, whatever you have on your computer screen automatically will appear on your TV. 

Please see here for further instructions.
HDMI


Add the FilmFestivalFlix App on your Roku device
If you have a Roku device, search for our partner, FilmFestivalFlix's app from the search menu.  Add the App, open, and click 'SIGN IN' to log into your Virtual Festival account, where you can peruse the Film Guide, Schedule, purchase rentals, and enjoy the Festival.

Please see this video for more information on how to set up and use a Roku.
 
Roku

Connect your computer to your TV via Google Chromecast
If you have Google Chromecast, you can wirelessly display your computer screen on any HDTV, and control it from your smartphone, tablet, or laptop.  More information about setting up and using Google Chromecast can be found in this video.
 
Chromecast


Connect an Apple device to your TV with Apple TV or an AirPlay2-compatible Smart TV
Works with Apple devices ONLY
With Apple TV, you can stream the AIFF2020 Virtual Festival from your Apple device to your TV using the AirPlay function.  For more information on how to use the AirPlay function, and cast your Apple device's screen to your TV, see here.
 
Apple TV


Connect an Android smart phone or laptop/PC to your TV
If you have a Smart TV that has Bluetooth or WiFi, it may be possible to cast directly from your smart phone or laptop/PC to your TV.  Review this video for connecting a smart phone, and this video for instructions on casting your laptop/PC screen to your Smart TV.
 
Cast
9.  I'm a member - how do I set up an account and use my voucher codes?
As a member, you are entitled to a variety of different benefits, including a free 3-week subscription to the Virtual Festival, and a certain number of feature film vouchers.

You should have received an email from AIFF on May 12 with your voucher codes, and instructions on how to redeem them. 

If you received a subscription code and film voucher codes, you will need to go through the process of "purchasing" your subscription and films, entering your unique codes in the 'coupon code' area of the cart, and clicking 'APPLY COUPON' after each code in order to waive the assocaited fees. 

10. Are there videos on how to set up an account, purchase tickets, and watch a movie?
Yes!  Please see below:

 

How to Log Into Your AIFF2020 Virtual Festival Account on FilmFestivalFlix

How to Purchase Tickets
   

How to Watch the AIFF2020 Films on FilmFestivalFlix


11. How do I know if I can buy/view a film that is restricted to Oregon only?
Due to contractual agreements between AIFF and distributors, some films are geo-restricted to an Oregon only.  This means that they can only be purchased and viewed in Oregon.

*For patrons coming from Northern California, this means you will need to drive into Oregon to both purchase and view some films.

If you believe you are within the allowable region, but are unable to purchase or view a film, please do the following:
  • Go to https://whatismybrowser.com
  • Scroll down to Location
  • If your location shows as within Oregon, kindly email customer.service@filmfestivalflix.com for assistance.  Be sure to include your name, email, physical address, order ID (if applicable), or Gift Certificate (if applicable), and a brief explanation of the issue.
  • If your location shows as outside Oregon, this is an ISP (Internet Service Provider) issue.  Please contact your ISP for further assistance.

Enjoying the AIFF2020 Virtual Festival

1. How do I log in, purchase tickets, and watch a film?
Please view these helpful step-by-step videos on how to log in, purchase tickets, and watch a film on the AIFF2020 Virtual Festival through FilmFestivalFlix.

 
How to Log Into Your AIFF2020 Virtual Festival Account on FilmFestivalFlix

How to Purchase Tickets
 

How to Watch the AIFF2020 Films on FilmFestivalFlix
 

2. I didn't pre-rent films.  Can I still watch?
Absolutely!  Nearly all of our films have unlimited capacity during their scheduled screening time, so there is no need to pre-rent a film if you do not wish to. To rent and watch immediately, go to ashlandfilm.org to see what the Feature(s) of the Day is, click on the image to go to the film page, and click the 'PURCHASE OPTIONS' button.  If you already have an account, please log in, otherwise, you will create an account upon making an initial transaction. Once purchased, you can go immediately to the film page and click 'WATCH MOVIE' to enjoy.

3. Setting an Automatic Alert for When a Film Will Screen
You can have an automatic email sent to you about any of our feature films on the morning of or one hour before their screenings.  To do this, go to our interactive calendar, scroll down to the date of the film for which you want an email alert, and click on the date.

In the drop-down, click on the bell icon on the right side. 

Enter your email address in the gray box (this will automatically populate if you're logged into your account).  

Choose how much before the screening you wish to receive an email reminder.  If your film is screening for 24 hours, an alert "1 hour before" will ensure you have an email waiting for you when you awaken the morning of the screening.

4. How to Vote On Films I've Watched (Features and Shorts)
**All voting must be done BEFORE the end of the film's scheduled screening time.  Pretend you're voting on the way out of the theater, and vote right away!

FEATURE FILMS
  • Go to the film page where you originally went to click 'WATCH FILM'
  • Look in the upper left corner of the screen and ensure you're logged in (It should say "Welcome back".  If it says LOGIN, please do so and then return to the film page.
  • Click on the number of stars you would rate the film out of five (5 stars being the best)
Star Ratings
 
  • The number of stars you selected will turn gold, and it will now say 'VOTE SAVED' right below.  You can change the number of stars if you need to, and the system will edit your vote.
SHORTS PROGRAMS
  • Go to https://filmfestivalflix.com/festival/aiff
  • Look in the upper left corner of the screen and ensure you're logged in (It should say "Welcome back".  If it says LOGIN, please do so and then return to the AIFF Virtual Festival Page.
  • Scroll down to the Shorts Program you just watched.
  • Click on the individual short images to go to the individual short film page.
Where to Click
 
  • Click on the number of stars you would rate the film out of five (5 stars being the best)
  • The number of stars you selected will turn gold, and it will now say 'VOTE SAVED' right below.  You can change the number of stars if you need to, and the system will edit your vote.
 

Member-Specific FAQ

1. ​I have a membership and the system is insisting I re-purchase a subscription.
If you have not been through the process of redeeming your subscription voucher and creating an account, you will first need to attach your subscription to your account.
  • Go to https://filmfestivalflix.com/festival/aiff, and click Tickets in the top navigation bar.  Scroll down and choose '3-Week Virtual Festival Subscription', and click 'PURCHASE NOW' to go to your cart.
  • In the cart, enter your subscription voucher code in the 'Coupon Code' section, and click 'Apply coupon' to waive the subscription fee. 
  • Click 'Continue to Checkout' to complete the purchase.
  • The next page is the Billing Information page.  You do NOT need to enter or pay at this point for anything, however, you MUST enter all required information.  This includes creating your account at the bottom of the page by entering your email address and a password of your choosing.​
    • Please write down this email and password, as this will be your log in information for the 2020 Festival.
  • Click 'Complete Purchase' to activate your account and have your subscription attached.
For all other purchases, please ensure to log into your account first, else the system will ask you to purchase a subscription again.

To rent films, please see the how-to video here.

2. I pre-rented my films, but the system is now saying that I need to re-purchase the film.
To gain access to the films you have pre-rented, please ensure you are logged into the system.  To log in:
Check the upper left corner of the Virtual Festival Page.  If it says "Welcome Back" you are logged in.  If not, click "LOG IN" and enter the email and password your chose when setting up your account.

If you are still unable to access your pre-rented films, please contact us at info@ashlandfilm.org.

3. I have an all-access pass and I cannot pre-rent my films.  Help!
You are in luck!  Unlike the live festival, for the AIFF2020 Virtual Festival, you do not need any tickets/pre-purchases of films.  The all-access pass grants you access to each and every feature film during its designated screening time.  Simply log into your account, go to the film page, click 'WATCH MOVIE', and enjoy!
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